Scaling People: Tactics for Management and Company Building with Claire Hughes Johnson

May 15

In this episode, Claire Hughes Johnson, corporate officer and advisor at Stripe and author of "Scaling People: Tactics for Management and Company Building," shares invaluable insights on how to build and scale organizations. Her book provides a detailed roadmap for putting the right operating systems and structures in place to scale a company's most important resource: its people.

The Rhys Show · Scaling People: Tactics for Management and Company Building with Claire Hughes Johnson

Claire has a wealth of experience, having served as Stripe's COO during a period of explosive growth, and leading several business teams during her 10-year tenure at Google. Join the conversation as she shares her four operating principles and talks about Stripe, hypergrowth, and advice for founders.

Discover the importance of self-awareness, internal communication, and the difference between management and leadership. Learn how to replicate success, build systems by building trust, and more.

GET CLAIRE’S BOOK HERE

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Topics:

Welcome Claire Hughes Johnson to The Rhys Show!: (00:00:00)
Intro: goal for listeners: (00:02:14)
About Claire’s four operating principles and what would her fifth be if she had one?:(00:05:05)
Claire explains the “push & pull” dynamic and is this saying that she is a puller?:(00:08:28)
If there was a principle to take away which one of the four would Claire take away?: (00:14:38)
About a high level scaling Stripe: (00:16:09)
As an advisor at Stripe, what does Claire see as the most common mistake most founders make: (00:24:03)
What Claire most disagrees with other people who think about company building on: (00:30:31)
About understanding people & takeaways on Graham Duncan’s piece: What’s going on here, with this human?: (00:40:52)
Advice for ambitious young people: (00:46:44)
Overrated and underrated questions: (00:50:03)
Wrap-up: (00:53:00)